Terms and Conditions for website visitors

1 About our Terms

1.1 These Terms explain how you may use this website (the Site)

1.2 References in these Terms to the Site includes the following website www.shentons.co.uk and all associated web pages.

1.3 You should read these Terms carefully before using the Site.

1.4 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

1.5 If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

1.6 If you have any questions about the Site, please contact us by:

1.6.1 e-mail main@shentons.co.uk and we will respond to you during our office hours which are Monday to Friday 9am to 5.15pm. or

1.6.2 telephone us on 01962 844544 during these hours. We may record calls for quality and training purposes.

1.7 Definitions


means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;


means these terms and conditions of use as updated from time to time under clause 12;

Unwanted Submission

has the meaning given to it in clause 6.1;

Acceptable use policy

means the policy [insert link to your acceptable use policy], which governs your permitted use of the Site;

Online terms and conditions for the supply of goods

means the terms and conditions which will apply to you requesting information about our services using the Site;


has the meaning given to it in clause 1.1;

We, us or our

means Shentons Solicitors and Mediators. Our VAT registration number is 188689678.

You or your

means the person accessing or using the Site or its Content.

1.8 Regulation: We are authorised and regulated by the Solicitors Regulation Authority under registration number 60916.

1.9 Your use of the Site means that you must also comply with our Acceptable use policy and our online terms and conditions for the supply of goods, where applicable.

2 Using the Site

2.1 The Site is for your personal use only.

2.2 You agree that you are solely responsible for:

2.2.1 all costs and expenses you may incur in relation to your use of the Site; and

2.2.2 keeping your password and other account details confidential.

2.3 The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

2.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at main@shentons.co.uk.

2.5 Restrictions on use: As a condition of your use of the Site, you agree:

  • not to use the Site for any purpose that is unlawful under any applicable law or prohibited by this Policy or these terms and conditions of use
  • not to use the Site to commit any act of fraud
  • not to use the Site to distribute viruses or malware or other similar harmful software code
  • not to use the Site for purposes of promoting unsolicited advertising or sending spam
  • not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’)
  • not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity
  • not to use the Site in any manner that harms minors
  • not to promote any unlawful activity
  • not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing
  • not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks
  • not to attempt to circumvent password or user authentication methods; and
  • to comply with the provisions relating to our intellectual property rights and software contained in these terms and conditions of use
  • 2.6 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

    3 Your privacy and personal information

    3.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

    3.2 Our privacy policy is available on our website.

    4 Ownership, use and intellectual property rights

    4.1 This Site and all intellectual property rights in it including but not limited to any Content are owned by us and our licensors. Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

    4.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

    4.3 Trademarks and copyright: Our logo and other branding are our trademarks and trade names and accreditation logos are trademarks of the Law Society of England and Wales or other organisations. Other trademarks and trade names may also be used on this Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission. The design and content of our website is protected by copyright owned by us.

    5 Software

    5.1 Software may be made available for you to download in order to help the Site work better. You may only use such software if you agree to be bound by the terms and conditions that apply to such software (this is sometimes known as an ‘end user licence agreement’ or ‘EULA’). You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be allowed to download the software. You should read any terms and conditions carefully to protect your own interests (they may contain provisions that set out what your legal rights are under for example the Consumer Rights Act 2015, what your legal responsibilities are when using software, what the software provider’s legal responsibilities are, and provisions that limit a software provider’s legal responsibilities to you).

    5.2 All such software is solely for your personal use in a non-commercial manner.

    5.3 Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any others that apply to it) is expressly prohibited and may result in civil and criminal penalties.

    6 Submitting information to the Site

    6.1 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, personally sensitive, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.

    6.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

    7 Accuracy of information and availability of the Site

    7.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.

    7.2 We may suspend or terminate operation of the Site at any time as we see fit.

    7.3 You may have certain legal rights when using the Site (such as if the online terms and conditions for the supply of goods apply to you). These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015.

    7.4 Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

    7.5 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

    8 Hyperlinks and third party sites

    The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

    9 Limitation on our liability

    9.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:

    9.1.1 losses that:

    (a) were not foreseeable to you and us when these Terms were formed; or

    (b) that were not caused by any breach on our part

    9.1.2 business losses; and

    9.1.3 losses to non-consumers.

    10 Events beyond our control

    We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

    11 Rights of third parties

    No one other than a party to these Terms has any right to enforce any of these Terms.

    12 Variation

    These Terms are dated at the foot of this document. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

    13 Disputes

    13.1 We will try to resolve any disputes with you quickly and efficiently.

    13.2 If you are unhappy with us please contact us as soon as possible.

    13.3 You can access our Complaints procedure on our website.

    13.4 If you are a consumer and have made a contract with us by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you have with us relating to services bought on line. You can access it at https://ec.europe.eu/odr

    13.5 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and relevant United Kingdom law will apply to these Terms.

    Terms & Conditions December 2018