Use of cookies

The website is owned by Shentons Solicitors and Mediators. In line with many other websites Shentons may use cookies to analyse site usage and track user behaviour to help improve the site and the services we offer. When you use our website these devices allow us to identify you as a user and recognise any information the cookie has collected but do not personally identify you.

What is a cookie?

A cookie is a small data or text file which is placed onto your computer (or other electronic device) when you use our website. We may use cookies on our website. For example, we may monitor how many times you visit the website, which pages you visit, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users and to improve our website. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You may be able to set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

If we do use cookies then we will add examples of them from time to time to the end of this policy. For further information on cookies generally visit or

How will we use the information about you?

We use the information about you primarily for the provision of legal services to you and for related purposes so that we can:

1. identify you and manage any matters or cases that you have with us;
2. update and enhance client records; V4 Dec 18
3. process your requests;
4. conduct research, statistical analysis and behavioural analysis;
5. carry out customer profiling and analyse your preferences;
6. let you know about other products or services that may be of interest to you—see ‘Marketing’ section below;
7. detect and prevent fraud;
8. do an online identity check;
9. make statutory returns;
10. comply with our legal and regulatory obligations;
11. customise our website and its content to our client’s particular preferences;
12. notify you of any changes to our website or to our services that may affect you; and
13. improve our services.

Our use of that information is subject to your instructions, data protection law and our duty of confidentiality.

The types of Cookies that we may use

The cookies we place on your device can fall into the following categories:
1. Persistent cookies—these are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered allowing the site to load quicker on the second and so on visits. These will remain on your device until they expire, or you delete them from your cache
2. Strictly necessary cookies—these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided.

The cookies we use

The below provides more information about the cookies we use and why:

Google Analytics

This is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (for example, how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.


Used on our sign-up and “contact us” forms to make it easier for you to use

Other cookies

Some other cookies are used. Details of what they are and what they do can be found when you join our website and you can set your preferences.